Never let a bad
review cost you
a move-in
Managed review monitoring, AI-drafted responses, and automated review request campaigns — built specifically for ALFs.
Families read reviews before they ever call. You need a system that manages that perception automatically.
- Monitors Google, Yelp, Facebook, and AssistedLivingCenter.com daily
- Flags negative reviews and drafts AI responses in minutes
- Automates review request campaigns for new move-ins
Monitors reviews across
The reality families face when choosing an ALF
3.2★
Average Google rating for unmanaged ALFs in Northeast Ohio
90s
Time families spend reading reviews before deciding to call
67%
Of families check online reviews before touring a facility
$4K+
In lost monthly revenue for every move-in you miss
Four systems.
One healthy reputation.
Most ALFs lose move-ins not because of bad care — but because of unmanaged perception. We fix that automatically.
Platform Coverage
Auto-Monitoring
Never miss a review. We pull new reviews from Google, Yelp, Facebook, and AssistedLivingCenter.com every day and surface them in one dashboard.
Negative Protection
Negative Review Alerts
Any review 3 stars or below triggers an immediate staff notification with the full review text, platform, and reviewer name attached.
AI Responses
AI-Drafted Responses
Every flagged review gets a GPT-drafted response in your facility's voice — empathetic, professional, and ready to publish or edit before posting.
Review Growth
Review Request Campaigns
Automated SMS and email drip sequences go to residents' families after move-in, requesting a review on whichever platform needs the most support.
Magnolia Manor went from
3.2 stars
to
4.7 stars
Northeast Ohio · Assisted Living Facility
When Tolu came to us, Magnolia Manor had a 3.2-star Google rating and no system for managing reviews. Negative reviews sat unanswered for weeks. Staff had no visibility into what families were saying online. Inquiries were declining.
We implemented the ALF Reputation Engine: connected all four review platforms, configured immediate negative review alerts for staff, set up AI-drafted responses, and activated a post-move-in review request campaign for new residents' families.
Within 90 days, every negative review had a professional response. New 5-star reviews were coming in consistently from families who would never have left one without a prompt. Three move-ins were directly attributed to the improved Google rating.
"I didn't realize how much reputation was costing us. We had great care and a bad online story. Now families call us because of our reviews, not in spite of them."
Tolu — Owner, Magnolia Manor
Google Rating
Before
3.2★
After
4.7★
Response Rate
Before
0%
After
100%
Monthly Inquiries
Before
4
After
11
Move-ins Attributed
Before
0
After
3
Families are reading reviews right now. Don't let a 2-star response cost you a move-in.
Book Free Strategy Call
Live in 48 hours.
Running on day one.
Connect Your Profiles
You provide access to your Google Business, Yelp, Facebook, and ALC profiles. Takes about 10 minutes.
We Configure Alerts
We add your staff email addresses and phone numbers, set the alert thresholds, and test the notification flow.
First Monitoring Run
All platforms are scanned and a baseline reputation report is generated. You'll see where you stand across every platform before we begin.
Campaigns Go Live
Review request sequences are activated for new move-ins. From day one, your facility is building a healthier review profile automatically.
Start protecting your
reputation today
One bad review can cost more than a year of this subscription. Managed reputation pays for itself.
Foundation
Everything you need to monitor, get alerted, and respond to reviews — without lifting a finger on the tech.
- Monitoring across 4 platforms (daily)
- Negative review alert system
- AI-drafted responses for flagged reviews
- Monthly reputation performance report
Managed
Full done-for-you reputation management. We monitor, respond, and run campaigns so your staff never has to think about it.
- Everything in Foundation
- Done-for-you response publishing
- Review request campaign management
- Quarterly reputation strategy call
- Priority support
- Platform expansion on request
No long-term contracts. Cancel anytime. Setup included.
FAQs
We monitor Google Reviews, Yelp, Facebook, and AssistedLivingCenter.com. These are the four platforms families use most when evaluating assisted living options.
See it running on
a real facility
We'll show you the dashboard live, walk through how we set up Magnolia Manor, and give you a reputation audit for your facility — no cost, no pressure.
- Magnolia Manor went from 3.2★ to 4.7★ in 90 days
- 100% review response rate across all platforms
- Monitors Google, Yelp, Facebook, and AssistedLivingCenter.com
Serving assisted living facilities in Northeast Ohio and beyond.
Load the scheduler when you're ready to book your demo.